Effective August 14, 2026
This Privacy Policy explains how Jang & Jelly collects, uses, and shares information when you visit jangjelly.com, create an account, place an order, submit a custom-order request, join a waitlist or newsletter, leave a review, or contact us.
Information We Collect
Depending on how you use the site, we may collect:
- Contact and account information, including your name, email address, phone number, password-protected account details, birthday if you choose to provide it for rewards, and communications with us.
- Order information, including products, billing and shipping addresses, order history, coupons, rewards activity, referrals, and fulfillment details.
- Custom-order information, including design choices, measurements, notes, and inspiration photos you upload.
- Payment information. Payments are handled by the payment method offered at checkout. Jang & Jelly receives transaction and payment-status information but does not store your full payment-card number.
- Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, and cookie data used to operate and secure the site.
- Content you submit, such as reviews, contact-form messages, newsletter signups, and waitlist requests.
How We Use Information
We use information to operate the store; process, create, ship, and support orders; maintain customer accounts; provide Jellies rewards and referral features; respond to messages; send requested order, account, newsletter, or waitlist communications; prevent fraud and abuse; improve the website; and comply with legal, tax, accounting, and security obligations.
Cookies
We use necessary cookies and similar technologies to keep the site and shopping cart working, remember account sessions and preferences, support checkout, and help protect the site. You can control cookies through your browser, but blocking necessary cookies may prevent parts of the store from working correctly.
How We Share Information
We share information only as needed with service providers that help us operate the store, such as website hosting, ecommerce, payment processing, email delivery, fraud prevention, and shipping providers. We may also share information when required by law, to protect our rights or customers, or as part of a business transfer. We do not sell personal information.
Data Retention
We keep information only as long as reasonably needed for the purposes described above. Order and transaction records may be retained for legal, tax, accounting, warranty, fraud-prevention, and customer-service needs. Account information is kept while the account is active. Newsletter and waitlist information is kept until you unsubscribe or ask us to remove it, subject to any records we must retain.
Your Choices and Rights
You may update many account details from your account page. You may also ask to access, correct, or delete personal information, or unsubscribe from marketing communications. Some information may need to be retained for completed transactions, legal obligations, security, or fraud prevention. Depending on where you live, additional privacy rights may apply.
Children’s Privacy
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. No website or electronic transmission can be guaranteed completely secure.
Changes to This Policy
We may update this policy as the store or legal requirements change. The effective date above will be updated when material changes are made.
Contact Us
For privacy questions or requests, email [email protected] or use our Contact page.