Effective August 14, 2026
Where We Ship
Jang & Jelly currently ships within the United States only. International shipping and express shipping are not currently offered.
Processing Time
- Ready-made sets: generally 1-3 business days before shipping.
- Custom orders: generally 3-5 business days before shipping after the design, price, and order details are finalized.
Business days do not include weekends or holidays. Processing estimates may be longer during launches, holidays, unusually high order volume, or when additional custom-order information is needed.
Shipping Cost and Delivery Estimate
Standard U.S. shipping is $4.99. Orders that meet the $75 minimum shown at checkout receive free standard shipping. Standard delivery is estimated at 3-7 business days after the order ships. Delivery dates are estimates and are not guaranteed.
Tracking
Tracking information is sent by email after an order ships. Please allow up to 24 hours for the carrier to update its tracking record.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee an address change after production or fulfillment begins and are not responsible for delays or losses caused by an incorrect address supplied at checkout.
Carrier Delays and Lost Packages
Once a package is accepted by the carrier, delivery timing is outside Jang & Jelly’s direct control. If tracking is stalled, a package is marked delivered but cannot be found, or a package appears lost, contact us within 7 days of the expected delivery or delivery scan. We will help review tracking and, when appropriate, open a carrier inquiry. An approved lost-package issue will be resolved with a replacement or store credit, not a refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging until the review is complete. Approved issues are resolved with a replacement or store credit; refunds are not issued.
Contact Us
For shipping help, email [email protected] or use our Contact page.